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How to Track your Order

Free Shipping All Orders To Worldwide From Asia warehouse Hong Kong or Singapore or EMS/USPS(only shipping to USA), orders will be shipped out wthin 24 hours(Except in exceptional circumstances).

Shipping Methods:

Registered Air Mail/Free Shipping (7-24 working days arrival to your door)
DHL/UPS/FEDEX Express Shipping (3-7 working days arrival to your door)

    Please note:It usually takes 2 to 3 working days to update the delivery information after the order shipped out normally . Please don't worry after you get the tracking No. but cannot track firstly! And it usually takes 7-14 business days for the parcel to reach your side normally but it's depending on Country.
    There is the delivery time by Hong Kong Register Airmail to :
    1. Canada : 7-14 business days
    2. Australia, New Zealand, Singapore 5-12 business days 
    3. United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland : 8-20 business days
    4. Italy, Brazil 10-20 business days
    5. Other countries 8-16 business days

  • Express Parcel: Express Shipping Available(FEDEX,DHL,UPS,EMS)
    1 )you will usually receive it in 3-5 working days guarantee
    2) Track official site:
    FEDEX: http://www.fedex.com/(FOR FEDEX EXPRESS, open in new window)
    DHL: http://www.dhl.com/(FOR DHL EXPRESS,open in new window)
    UPS: http://www.ups.com/ (FOR UPS EXPRESS,open in new window)


There are some ORDERS STATUSES which you should know:


EC-Pending: It means the credit card payment should take several hours to confirm the finally status by us. As there are many fraud from internet. Thanks for your kind understanding! 

EC-failed: It means the credit card payment is failed. Please make sure your billing address is match with your creidt card number,make sure your credit card is not declined by your own issue bank and also available for the international transaction . We recommmend you try it again after your failed payment by credit card.

EC-Processing/Processing: it means we have received your order and the order is in processing and under being shipped out within 24 hours.

Shipped: it means the order has been collected by the courier, and you can track the order info from the courier's official site, and if no info please wait patiently for the courier update it.

Your satisfaction is our top priority. If you have any problem with the transaction,just let us know and we will work with you to resolve the issue. You can send email to our service mailbox Sales@GatewayUltra.com freely and we will make every effort to respond to all customer service inquiries within 24 hours .