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Our Newsletter


Shipping & Returns

Dear valued customer,

Thank you for shopping with Gatewayultra.com the reliable HongKong seller for Blue 3DS, SKY3DS,Gateway 3DS 3DS flashcarts,Video games accessories. There some conditions that you should know before ordering.

 

Shipping

1) USA Customers: 7 ~ 15 Days Arrive VIA USPS Parcel with tracking number.

For USA customers, Blue3DS.Net will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00PM from our HongKong warehouse. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

As Gatewayultra.com ship from inside the HongKong you will not be subject to any VAT or customs duties, unlike many other sites shipping from China and other countries outside the HongKong you will not need to pay any additional costs (For USA customers only).


2) Non-USA Customers:
 7~25 Days Arrive VIA Hongkong Post with tracking number.

For Non-USA customers, Gatewayultra ship orders from our HongKong warehouse within 48 hours. Customers are responsible for the Customs Duty of your country. We will not be responsible for any Customs Duty charge applied to your package(s). However, We can mark your package as a 'Gift' and declare the value at a lower price to avoid the Customs Duty, but it does not guarantee that you will not have to pay the duty. You will be responsible for it  if the Customs Duty happened.

3) All worldwide Customers:  3-7 Days Arrive VIA DHL/ARAMEX/WND EXPRESS with tracking number.

For worldwide customers, Gatewayultra.com also ship orders from our Hong Kong or Singapore warehouse by DHL/ARAMEX/EMS/WND EXPRESS within 48 hours.We can mark your package as a 'Gift' and declare the value at a lower price to avoid the Customs Duty, but it does not guarantee that you will not have to pay the duty. You will be responsible for it if the Customs Duty happened.

 

Shipping delivery time vary but for mainland Hongkong you can expect to receive your goods within 7-15 days and for other countries (non-usa countries) you can expect to receive them in 7-25 days and for DHL/ARAMEX/EMS/WND EXPRESS you can expect to receive order in 3-7 days. Except in exceptional circumstances cases, such as holidays, logistics peak, adverse weather and other factors.

 

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Gatewayultra.com will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Blue3DS.Net's stuff notify you via e-mail of your refund once we've received and processed the returned item.

 

If you have any questions about shipping please contact us freely. Gatewayultra.com will handle to response your case within 48 hours usually.